Get 10% Off + Free Shipping On Your Custom Popup Tents - Order Over $1000.00 | Use Code : FIRSTORDER

Return Policy

Return Strategy

Please reach us via email at sales@customtentwithlogo.com

Use this form if you want to use the return policy. Please attach this form while returning the package to us. You should also mention your order number on the front side of the box.

Non-returnable Items

The non-returnable items come under the customized display and customized products. It includes all the custom services such as texting, artwork, graphic orders. After the approval, we confirm all our orders and receive assurance from our customers through phone numbers or email. CustomTentwithLogo.com is not responsible for customers' discontent regarding the customized order, such as graphics, designs, and colors. Moreover, we review all the customized orders with their representation, colors, and resolution before manufacturing.

Returnable Items

If you want to return the package, it should be unopened, new with the original packaging, accessories, warranty cards, and documents. All the damage and defective products can be returnable within 7 days after receiving the package. It will cost up to 20% of the restocking fee to the customers. Customers should inform us before sending the package. You should ensure packages are being returned for your protection. Moreover, the customer is accountable for any damage and fault during the return shipment. Returnable faulty items will not be credited upon receipt, and the consumer is responsible for all the shipping charges.

Refunds & Credits

We require one to two weeks for the returning and refunding process. We can credit for the item cost, whereas shipment cost is non-refundable.

Missing item(s)

If some products and items are missing, we can send them to you by the original shipping method, or you can also refund the missing items and shipping value.

Damaged or Defective Items

  • While sending you the product, we must know if the item gets damaged or defective, we must know within two days after the order shipment.
  • If it is possible, please take pictures and notify us via email on our official site. Our email information is sales@customtentwithlogo.com
  • If the product is damaged and faulty upon arrival, you must notify us because we must assess all the faulty and damaged items procedures. The client should wait until the process finishes. If the product is damaged or defective, we will replace and refund this product. Please do not damage the product or do not try to fix the defective items by yourself. Moreover, they will be non-refundable if they are more damaged. Just ship your items back to us, do not make them more faulty.

Limit Of Liability

The customer should be familiar with all the risks while using all of the products that we sell under our stock inventory.

Order Cancellation

CustomTentwithLogo.com have all the rights to cancel any order request in case of any uncertain situations. In such circumstances refunding would depend upon the nature of the problem. We will not be responsible for any delays and deadlines that are missed because of the cancellation of the order in those circumstances.